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PWS – The Laundry Company Opens 3,000th Laundromat

January 4th, 2017


FOR IMMEDIATE RELEASEss_qq-001

 

PWS – The Laundry Company Opens 3,000th Laundromat

State-of-the-Art Laundromat Marks Milestone for Largest Distributor in North America

 

South Gate, CA – (Jan 4, 2017) – PWS – The Laundry Company (PWS Inc.), the nation’s premier distributor and broker to the commercial laundry industry, announced the opening of its 3,000th laundromat, thereby solidifying its status as the most prolific developer of new laundromats in the country. The SpinCycle Laundry Lounge, an ultra-modern store located at the company’s headquarters in South Gate, CA, is the product of 48 years and three generations of commercial laundry expertise and features the industry’s latest equipment technologies, along with upscale furnishings and amenities.

The intent behind the new store is twofold: first and foremost, to provide a superior laundry experience to members of the South Gate community and, secondarily, to gather data to allow PWS to enhance the user experience for existing and future laundromats. In furtherance of the first goal, the new laundromat, located next to PWS’sspeed_queen-spincycle-laundry-lounge_2 newly renovated headquarters, was painstakingly constructed to enhance the customer experience. Specifically, the interior, which more closely resembles a coffee shop than a traditional laundry, includes couches, large TVs, countertop space for laptop usage, 25 feet high exposed wood ceilings and free wi-fi. While it may have the feel of a local coffee shop, the high quality of the equipment cannot be overstated. The 3,400 square foot store is equipped with the latest Speed Queen washers and tumble dryers, the world’s premier commercial laundry equipment, and includes over 1,400 pounds of wash capacity. The sophisticated machine controls feature the best technology in the industry with large graphical displays and options to modify and customize wash cycles based on personal preferences.

In furtherance of the second goal, PWS has taken a number of measures to ensure that this laundry is a learning platform for the company. To this end, the laundry is equipped with smart technology which gathers market intelligence. This technology will provide PWS with invaluable data which will be utilized to best serve the nation’s laundry customers. Additionally, the store is equipped with two-way mirrors so PWS can observe customers use of the space and interactions with equipment and store staff. These observations will be used to develop tools to help laundromat owners improve their customers’ experiences, incorporate new revenue streams, and train and manage store employees. Lastly, all employees of PWS’s South Gate office will spend time working in the laundromat and interacting with laundry customers. PWS believes that the best way for a business to differentiate itself is through providing an exceptional customer experience, which starts with a deep comprehension of customer behaviors and expectations.

“Today’s laundry customer is much more selective than in years past,” said Brad Steinberg, Co-President of PWS. “It is a competitive retail environment and the stores that will flourish are the ones that provide the best experience for the customer. Being able to observe consumers in the laundromat and gauge their response to new services and amenities will help us provide our PWS customers, who own and operate coin laundries, market insights that will help them be more successful.”

“We appreciate the investment PWS is making in our community,” said South Gate Mayor W.H. (Bill) De Witt. “Since deciding to relocate its headquarters here, PWS has demonstrated a real commitment to the City of South Gate by completely renovating a city block, commissioning a piece of public art, contributing funds to our local library and now providing our residents with this remarkable, modern laundry.” The art Mayor De Witt mentions is a 55-foot mural titled Azalea Pride by artist Don Lampkin, which highlights the unique and storied history of the city of South Gate.

PWS was established in 1968 by three of the most influential entrepreneurs in the coin laundry industry: Morton Pollack, the pioneer of coin laundry resale; John Wickham, the exclusive distributor of Speed Queen commercial laundry equipment in Southern California and Southern Nevada; and Bernie Steinberg – the originator of Launderland “turn-key” coin laundries. In the decades since then, under the current leadership of Brad Pollack and Brad Steinberg, PWS has grown to become the largest distributor of commercial laundry equipment and parts and the largest broker of existing laundromats in the United States. And, at 3,000 and counting, PWS is assuredly the most successful developer of new laundromats in North America. PWS is also the exclusive California and Nevada Speed Queen distributor. PWS and Speed Queen, two iconic American brands in the laundry industry, have been partners for more than 48 years and together have had a significant impact on the laundry industry.

 

For more information visit www.pwslaundrywest.com.

 Media contact: Brad Steinberg, bsteinberg@pwslaundry.com or 323-490-1879

 

About PWS:

Founded in 1968, PWS is the largest distributor of commercial laundry equipment and commercial laundry replacement parts in the United States. Additionally, PWS is the nation’s premier developer of new laundromats and broker of existing laundromats. With offices in South Gate, Redwood City, San Diego and representation in Nevada, PWS exclusively sells Speed Queen washers and dryers and parts from all major manufacturers through their industry leading pwslaundrywest.com.

 

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Tennessee Laundromat Owner Named Huebsch® Store Owner of the Quarter

December 19th, 2016


 
 
FOR IMMEDIATE RELEASE
 

Tennessee Laundromat Owner Named Huebsch® Store Owner of the Quarter

 

RIPON, Wisconsin (December 19, 2016)Huebsch® commercial laundry equipment manufacturer, provider of unrivaled customer service through the industry’s top-rated distributor network, has named Mark Hickey the latest recipient of its Store Owner of the Quarter award. With the support and advice he received from his distributor, huebsch-img_1447and by replacing outdated machines with new durable Huebsch equipment, Hickey’s two Spin City laundromats have become very successful businesses.

“Hickey is an accomplished laundromat owner and is dedicated to providing quality customer service,” said Kathryn Rowen, Huebsch North American sales manager. “Hickey always puts his customers first and goes out of his way to make them feel welcome. We look forward to building this partnership with Hickey and watching his businesses continue to grow.”

Prior to investing in laundry, Hickey used his accounting degree to work his way up to treasury manager for Circuit City in Richmond, VA. In 2009 the company closed and he decided to move back to Memphis to be closer to his family and began researching potential investment opportunities that would provide a stable income during the recession.

Following his research, Hickey made the decision to purchase a laundromat and he turned to Mike Leake from Memphis-based Larry & Mike’s Laundry Services for guidance. Leake helped Hickey find and evaluate a number of existing laundromats that were available for sale, and Hickey purchased two stores – one in Millington, Tennessee and one in Horn Lake, Mississippi.

Hickey needed to replace some of the equipment right away and wanted tohuebsch-img_1439 feature a single brand of equipment in his stores. Leake recommended Huebsch equipment, due to the quality of the machines and the manufacturer’s dedication to providing an innovative suite of products.

“There were already a few Huebsch machines in my stores and they were more durable and efficient compared to the other equipment,” Hickey said. “Mike Leake helped advise me on the equipment, as well as many other important decisions I needed to make in order for my laundromats to succeed.”

A few years after acquiring his laundromats, Hickey decided he wanted to move his businesses to new buildings to improve the look and feel of his stores. Hickey worked closely with Huebsch Laundry Design services to determine the best layout for his stores, as well as Huebsch Financial to finance his equipment replacement in order to provide the best mix of machines for his customers.

Both new stores were designed to provide customers with plenty of space. Hickey also offers a variety of amenities to make the experience at the new Spin City stores more enjoyable, including free Wi-Fi, wash-dry-fold service and vending machines, as well as an ATM at the Horn Lake store.

“The existing customers are happy with the new locations and new  customers are drawn to huebsch-img_1430the businesses due to the extra space, amenities and Huebsch equipment,” shared Hickey.

With hard work and Leake’s industry expertise, Hickey has created an incredibly successful laundry business.

“Mike Leake really took me under his wing when I was getting started and I’m so grateful for his continued support over the years,” Hickey concluded. “He’s been a great partner.”

Introduced in 2014, Store Owner of the Quarter recognizes Huebsch store owners who have excelled in entrepreneurism, technology adoption, innovation and superior customer and community service. Read Hickey’s story and others at

 

 

Huebsch.com/News/Store-Profiles.

For more information on Huebsch and its distributors – a network that earned  the highest Overall Distributor Quality Score in a 2014 Leede Research Customer Value Analysis – visit Huebsch.com/contact or call 1-800-553-5120.

Media contact: Meghan Campbell, 414.292.0217 or mcampbell@n-s.com

About Huebsch:

Since 1907, Huebsch has manufactured durable commercial laundry equipment engineered for efficiency, reliability and optimal performance. Commercial laundry is our focus and we back our equipment with an industry-leading warranty. Our equipment is supported by a network of knowledgeable distributors and service professionals who provide unparalleled customer service and support. As the industry’s top-rated distributor network, our distributors form long-lasting relationships with our customers to meet their unique business needs and offer customized solutions throughout every step of their journey to help their business expand and thrive. Our customers further benefit from an extensive set of financing options provided by Huebsch Financial. Huebsch is part of the Alliance Laundry Systems LLC family of brands. Alliance is the leading global manufacturer of commercial laundry equipment and provider of services to laundromats, multi-housing laundries and on-premises laundries. To learn more about Huebsch, visit Huebsch.com.

 

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First-Time Laundromat Owner Named Huebsch® Store Owner of the Quarter

November 4th, 2016


 

FOR IMMEDIATE RELEASE

First-Time Laundromat Owner Named Huebsch® Store Owner of the Quarter

Store Owner Transforms Rundown Laundromat into Thriving Business with Support from Huebsch® Laundry Manufacturer & Equipment Distributor

 

RIPON, Wisconsin (November 4, 2016)Huebsch® commercial laundry equipment manufacturer, provider of unrivaled customer service through the industry’s top-rated distributor network, has named Tony El-Khouri the latest recipient

first-time-laundromat-tonyelkhouri of its Store Owner of the Quarter award. El-Khouri completely revamped the store he purchased in 2013 and turned Sun Valley Laundromat into a successful and flourishing business within a few short years.

“El-Khouri has a strong work ethic and is dedicated to creating a quality experience for his customers,” said Kathryn Rowen, North American sales manager for Huebsch. “El-Khouri put a lot of hard thought and work into creating the store he has today. From completely remodeling the interior to replacing every machine, all of the decisions he made were to benefit his customers. We’ve been honored to work with El-Khouri and his Huebsch equipment distributor, Laundry Equipment Services Inc. (LES), and we look forward to continuing our partnership in the years to come.”

El-Khouri, a computer networker, has worked in the technology industry for more than a decade. In 2007 he began thinking about other business ventures and after speaking with friends and family, he realized the potential benefits that owning a laundromat would provide.

 

Once El-Khouri made a decision to purchase a laundromat, he waited until hefirst-time-laundromat-img_0493 found the perfect location. In 2013, El-Khouri’s brother-in-law found a rundown store in Glen Burnie, Maryland and within a few months

El-Khouri purchased the laundromat, remodeled it, replaced the equipment and opened Sun Valley Laundromat for business.

Throughout this process El-Khouri not only had the support and help of his family, he also worked closely with Huebsch equipment distributor LES, based in Hagerstown, MD.

 

“LES has been great,” shared El-Khouri. “I chose to work with them due to their excellent customer service and equipment offering. The advice and guidance Cameron Clark and his team has provided me is invaluable and I am so grateful for their partnership.”

 

LES helped El-Khouri determine the perfect mix of equipment for his customers, and they have continued to be a resource for El-Khouri when it comes to running his business or educating him on his equipment. With the remodel and equipment replacement, Sun Valley Laundromat customers have been very happy since the revitalized laundromat reopened.

 

“My customers have been very pleased with the new laundromatfirst-time-laundromat-img_0482 and the Huebsch equipment, especially those who visited the previous store,” said El-Khouri. “Huebsch laundry manufacturer, Huebsch Financial and LES have all been wonderful partners and I know I will turn to them when the day comes to expand my business and open a new laundromat.”

 

Introduced in 2014, Store Owner of the Quarter recognizes Huebsch store owners who have excelled in entrepreneurism, technology adoption, innovation and superior customer and community service. Read El-Khouri’s story, and others, at Huebsch.com/News/Store-Profiles.

For more information on Huebsch and its distributors – a network that earned the highest Overall Distributor Quality Score in a 2014 Leede Research Customer Value Analysis – visit Huebsch.com/contact or call 1-800-553-5120.

 

Media contact: Meghan Campbell, 414.292.0217 or mcampbell@n-s.com

 

About Huebsch:

Since 1907, Huebsch has manufactured durable commercial laundry equipment engineered for efficiency, reliability and optimal performance. Commercial laundry is our focus and we back our equipment with an industry-leading warranty. Our equipment is supported by a network of knowledgeable distributors and service professionals who provide unparalleled customer service and support. As the industry’s top-rated distributor network, our distributors form long-lasting relationships with our customers to meet their unique business needs and offer customized solutions throughout every step of their journey to help their business expand and thrive. Our customers further benefit from an extensive set of financing options provided by Huebsch Financial. Huebsch is part of the Alliance Laundry Systems LLC family of brands. Alliance is the leading global manufacturer of commercial laundry equipment and provider of services to laundromats, multi-housing laundries and on-premises laundries. To learn more about Huebsch, visit Huebsch.com.

 

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