FOR IMMEDIATE RELEASE
Texas Multi-Store Laundry Owner Named Huebsch® Store Owner of the Quarter
Advanced Technology and Demographic Insights
Lead to Better Customer Service
RIPON, Wisconsin (November 5, 2015) – Huebsch® laundry equipment manufacturer and provider of unrivaled customer service through the industry’s leading distributor network, has named Scott Abraham the latest recipient of its Store Owner of the Quarter award for his two successful laundromats, Northside Coin Laundry and Saginaw Laundry Center, located in the greater Dallas, Texas area.
“In just five years, Scott has developed a deep understanding of the laundry business and the nuances it can bring,” said Kathryn Rowen, North American sales manager for Huebsch. “We are lucky to have been a part of the rapid growth of his business, becoming a multi-store owner in such a short span of time, and we are excited to work with Scott as he continues to renovate and expand his stores.”
After working for a telephone company for 24 years, Abraham was surprised when his position was suddenly terminated. While contemplating his next career move, he reflected on memories of repairing telephones at a laundromat, a business that had always intrigued him.
His fascination with the laundry industry led Abraham to open his first store, Northside Coin Laundry, in Fort Worth, Texas. He quickly learned the ins and outs of the business by shadowing the previous owner and becoming familiar with the industry. His hard work paid off and he saw much success in his first store – so much success that just two years later, Abraham purchased his second laundromat location, Saginaw Laundry Center, located in Saginaw, Texas.
While both are lucrative businesses, Abraham’s stores cater to very different types of customers. Northside Coin Laundry serves mostly regular returning customers, many of whom speak Spanish. Saginaw caters to customers who use the large-capacity machines for special loads like bedding and curtains.
Operating these two very distinct laundromats was made simple with the technology that his store’s equipment has provided. For example, at his Northside location, Abraham takes advantage of the multilingual instruction overlays on his machines, catering to Spanish-speaking customers. Additionally Galaxy™ Controls on his machines at the Saginaw location have allowed Abraham to monitor the store’s weekly performance and adjust machine pricing for large-capacity machines, which has increased revenue.
With the help of his distributor, Arthur Wechsler at Ed Brown Distributors,and regional sales manager, Joe Purbaugh, Abraham has learned that while the store demographics and buildings may be different, the science behind operating a successful laundromat is the same.
“Joe and Arthur have been very supportive as I started out in the laundry business,” Abraham says. “They knew how to analyze the demographics in my area, and I relied on them for advice in the purchasing and planning processes of my laundromats. From expanding to my second laundromat to the day-to-day operation, their support has been instrumental to the success of my business.”
Throughout his time in the laundry business, Abraham has learned to understand store demographics to better serve his customers and use technology to boost revenue in his stores, therefore mastering the operation of a laundromat. His commitment to his business and the success he has achieved in just a few years is remarkable, earning him the title of “Store Owner of the Quarter.”
Introduced in 2014, Store Owner of the Quarter recognizes Huebsch store owners who have excelled in entrepreneurism, technology adoption, innovation and superior customer and community service. Read Abraham’s story, and others, at Huebsch.com/News/Store-Profiles.
For more information on Huebsch and its distributors – a network that earned the highest Overall Distributor Quality Score in a 2014 Leede Research Customer Value Analysis – visit Huebsch.com/contact or call 1-800-553-5120.
(The overlays of the machines have the instructions listed in both Spanish and English- it is not any type of setting he uses in the controls)
Media contact: Sara Rude, 414.292.0244 or firstname.lastname@example.org
Since 1907, Huebsch has manufactured durable commercial laundry equipment engineered for efficiency, reliability and optimal performance. Commercial laundry is our focus and we back our equipment with an industry-leading warranty. Our equipment is supported by a network of knowledgeable distributors and service professionals who provide unparalleled customer service and support. As the industry’s top-rated distributor network, our distributors form long-lasting relationships with our customers to meet their unique business needs and offer customized solutions throughout every step of their journey to help their business expand and thrive. Our customers further benefit from an extensive set of financing options provided by Huebsch Financial. Huebsch is part of the Alliance Laundry Systems LLC family of brands. Alliance is the leading global manufacturer of commercial laundry equipment and provider of services to laundromats, multi-housing laundries and on-premises laundries. To learn more about Huebsch, visit Huebsch.com.