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Archive for March, 2016

Alliance Laundry Systems Recognized as 2016 Stevie®

Award Winner for Sales & Customer Service

Wednesday, March 16th, 2016

Alliance Laundry Systems LLC
221 Shepard Street, P.O. Box 990
Alliance-logo-001Ripon, WI 54971-0990
Tel 800.223.8408
Fax 920.748.4477
www.alliancelaundry.com

 

 

 

 

 

Alliance Laundry Systems Recognized as 2016 Stevie® Award Winner for Sales & Customer Service

Customer One® Program Awarded for Second Consecutive Year

 

RIPON, Wis. – (March 16, 2016) – Alliance Laundry Systems (Alliance), the leading global commercial laundry equipment provider, was recognized at the tenth annual Stevie® Awards for Sales & Customer Service. Alliance’s Customer One® program was honored as a 2016 Stevie Award recipient for its achievements and recent enhancements that improve the customer experience and help their customers’ businesses succeed.

“We are thrilled that our Customer One program received its second Stevie Award for Sales and Customer Service,” said Scott Chiavetta, vice president of Customer One and chief information officer at Alliance. “Customer One is more than a program, it is an integral part of the Alliance culture. All of our employees are dedicated to bringing innovative ideas to the market with the goal of helping our customers grow their businesses in the most profitable way possible. Being awarded for the second consecutive year demonstrates our commitment to excellence in customer service and providing comprehensive support services that help our customers with every aspect of their business.”

 

Alliance was recognized in the “Customer Service Department of the Year – All Other Industries” category, and was one of 17 companies nominated. Alliance submitted an essay outlining key achievements, as well as enhancements that were made to the Customer One program in 2015. The Customer One team services a global network of more than 1,200 equipment distributors, dealers and laundry service providers. The department includes more than 125 global employees and is comprised of information technology, order services, technical service, training and business development.

 

Major accomplishments in the past year include the growth of the Business Development program, which added 70 percent more staff, streamlined data with the company’s CRM system and created processes to handle large project volume. Since Alliance earned a Stevie Award in 2015, the company has enhanced its online educational platform and developed communication pieces in 11 different languages to increase awareness of its offerings on a global level. Additionally, the Customer One Retail Sales Support team was piloted in late 2014 and made permanent in early 2015, and the lead qualification program continues to lead the industry in response time and quality.

 

“Since the inception of the program twelve years ago, we have continued to make improvements that allow us to anticipate the needs of our customers, ultimately helping their businesses grow,” added Chiavetta. “Our company is built on the success of our customers and we are committed to delivering the best possible products and services through our Customer One program.”

 

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards and customer service awards. More than 2,100 nominations from organizations of all sizes and from virtually every industry were evaluated in this year’s competition. Awards were presented on March 4 at a gala banquet in Las Vegas.

 

For more information about Alliance Laundry Systems, visit alliancelaundry.com.

 

Media Contact: Meghan Campbell, mcampbell@n-s.com or 414.292.0217

 

About Alliance Laundry Systems

Alliance Laundry Systems is a leading designer, manufacturer and marketer of commercial laundry equipment used in laundromats, multi-housing laundries and on-premises laundries in more than 120 countries. Under the well-known brand names of Speed Queen®, UniMac®, Huebsch®, IPSO® and Primus®. Alliance produces a full line of commercial washing machines, dryers and ironers with load capacities ranging from 12 to 265 pounds. Certain commercial products are also sold in the consumer laundry marketplace. Alliance’s worldwide employment was 2,714 at the end of 2014. With 2014 net revenues of $726.3 million, Alliance Laundry is the world’s leading manufacturer of commercial laundry equipment. For more information, visit www.alliancelaundry.com.

 

ACE Commercial Laundry Equipment, Inc. Named Huebsch® Distributor of the Year

Tuesday, March 15th, 2016


 

FOR IMMEDIATE RELEASE

 

ACE Commercial Laundry Equipment, Inc. Named Huebsch® Distributor of the Year

Distributor awarded for superior customer service and sales achievements

 

RIPON, Wisconsin (March 15, 2016)Huebsch® commercial laundry equipment manufacturer, provider of unrivaled customer service through the industry’s leading distributor network, has recently named ACE Commercial Laundry Equipment, Inc. the 2015 Distributor of the Year.

“It has been very rewarding to witness ACE Commercial’s business grow and succeed over the years, and we are proud to honor them as the 2015 Distributor of the Year,” said Kathryn Rowen, Huebsch North American sales manager. Huebsch Distributor of the Year image“Their energy and enthusiasm for the business and industry continues to impress our team and we look forward to our continued partnership.”

Andy Wray, ACE Commercial sales manager, accepted the award for outstanding sales achievement and customer service on behalf of the company.

A third generation family-owned and operated company, ACE Commercial, located in Westminster, California, is one of the nation’s leading innovators in vended laundry design and equipment sales, multi-housing laundry room solutions and on-premises laundry equipment sales. For nearly twenty years, the company has seen tremendous sales growth year after year and is recognized for offering durable Huebsch products and outstanding customer service.

“Huebsch washers and dryers are the highest quality, most efficient machines in the market and I am confident these products have been integral to the success of our business,” said Wray. “I value my relationship with all of my Huebsch partners and I am humbled to receive this prestigious honor.”

ACE Commercial has always prioritized their customers’ needs by offering state-of-the-art Huebsch equipment and exemplary customer service. ACE Commercial is loyal to the Huebsch equipment brand, focusing 100 percent of its equipment sales on Huebsch products, and embracing the Galaxy™ 600 controls and design accents. ACE Commercial is also dedicated to supporting the Huebsch distributor network throughout the country, and provides machines from the company’s warehouse to any distributor to help meet high sales demands.

“ACE Commercial has been a Huebsch equipment distributor for many years and we have seen first-hand Andy and his team’s commitment to supporting their customers with all aspects of their business,” Rowen added. “They are truly experts in the industry and it shows through their dedication for helping customers open and run prosperous businesses. We are thrilled to name them the 2015 Huebsch Distributor of the Year.”

 

To learn more about Huebsch, visit Huebsch.com or call 800.553.5120.

 

Media contact: Meghan Campbell, 414.292.0217 or mcampbell@n-s.com

 

About Huebsch:

Since 1907, Huebsch has manufactured durable commercial laundry equipment engineered for efficiency, reliability and optimal performance. Commercial laundry is our focus and we back our equipment with an industry-leading warranty. Our equipment is supported by a network of knowledgeable distributors and service professionals who provide unparalleled customer service and support. As the industry’s top-rated distributor network, our distributors form long-lasting relationships with our customers to meet their unique business needs and offer customized solutions throughout every step of their journey to help their business expand and thrive. Our customers further benefit from an extensive set of financing options provided by Huebsch Financial. Huebsch is part of the Alliance Laundry Systems LLC family of brands. Alliance is the leading global manufacturer of commercial laundry equipment and provider of services to laundromats, multi-housing laundries and on-premises laundries. To learn more about Huebsch, visit Huebsch.com.

 

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Laundrylux hires industry veteran Corey Simonson for on-premise laundry business development

Tuesday, March 8th, 2016

Electrolux_banner_header

Laundrylux_trade_mark

For Immediate Release
Laundrylux Contact:  Dawn Nagle
VP Creative Services, Marketing Director
(800)645-2205 / dnagle@laundrylux.com

 

 

 

Laundrylux hires industry veteran Corey Simonson for on-premise laundry business development

 

March 8, 2016  – Inwood, NY –Laundrylux recently announced the addition of industry veteran Corey Simonson to its On-Premises Laundry division. Simonson has been hired as OPL National Sales Manager and is charged with growing business and supporting the Electrolux and Wascomat distribution network.

Simonson brings with him a wealth of industry and sales experience.CoreySimonson His laundry industry expertise spans over three decades and includes success in commercial laundry, wholesale, service, and retail environments.

Most recently, Simonson served as Director of Midwest and Canadian Sales for a North American dryer manufacturer. Prior to that, he managed regional commercial and route sales for a laundry company. In addition, Simonson has consulted with numerous clients in the laundry industry on expanding their markets, reducing costs, and increasing sales and profitability.

“I am very excited to be part of the Laundrylux family,” Simonson said. “and extremely proud to represent the Electrolux and Wascomat brands in North America. The company and products are incredible and I am looking forward to providing my customers with the highest quality laundry equipment on the market.  I am so impressed with the energy efficiency, water savings, advanced technology, and unique features and benefits of the products – and with the service and support of the Laundrylux team.”

 

Cody, Milch, Vice President of OPL and PLUS, adds, “We are very happy to welcome Corey to the Laundrylux team.  With his level of experience and background, we see great things ahead for our Electrolux and Wascomat distribution network. We are confident he will be an invaluable resource to us and to our customers.”

 

About Laundrylux

 

Laundrylux distributes Electrolux professional and Wascomat commercial laundry products in North America through its extensive distributor network. The company offers state­of­the­art commercial laundry and wetcleaning equipment for the vended and OPL markets, as well as marketing, financing, and business planning support. To learn more, call (800) 645­2205 or visit www.laundrylux.com.

 

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